Shipping policy

1. Shipping Coverage

  • We deliver to all governorates across Egypt.

  • Some remote or rural areas may take slightly longer. 

2. Order Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed next business day. 

3. Estimated Delivery Time

  • Cairo & Giza: 1–3 business days

  • Other governorates: 3–7 business days

  • Note: These are estimates; delivery might be affected by weather, courier delays, or other circumstances.

4. Shipping Fees

  • Fees depend on location, package size, and weight.

  • Promotions may include free shipping on orders above a certain amount. 

5. Order Tracking

  • Once shipped, customers will receive a tracking number via email or SMS.

  • Use it to monitor delivery status. 

6. Delivery Details

  • Customers must ensure correct address and contact details.

  • If delivery fails due to wrong info, couriers will contact to reschedule. 

7. Inspection Upon Delivery

  • Please inspect your package upon arrival.

  • Report any damage or mistakes immediately to process resolution. 

8. Delays & Exceptions

  • While we strive for timely delivery, unexpected delays can happen.

  • If your order is late, contact us and we'll investigate. 

9. Contact for Shipping Support